Privacy Policy

1. Who We Are

This Privacy Policy applies to El Pirata – Interactive Tours (“El Pirata,” “we,” “us,” or “our”), the operator of the website at https://elpiratapr.com and the linked interactive experience El Pirata: The Governor’s Lie. To contact us, email support@elpiratapr.com or visit our customer support page.

2. Scope of This Policy

This policy covers:

• The El Pirata marketing website.
• The checkout flow used to purchase crew access.
• Customer-support and feedback forms on the website.
• The post-game review form.
• The linked interactive experience El Pirata: The Governor’s Lie.

The linked interactive experience is a separate service. This policy describes the information we are aware the experience collects through its connected services and in the visitor’s browser. If that experience adds or changes its data practices, this policy may be updated accordingly.

3. Information We Collect

Information you submit

When you use our forms or checkout, you may provide your name, email address, mobile phone number (if you choose to enter it), order or booking number, support messages, game reviews, ratings, and testimonial permissions.

Purchase and transaction information

Checkout and payment are processed by Stripe. We may receive details such as your name, email address, and confirmation of a completed purchase (for example, an order reference). We do not directly receive or store your complete payment-card number.

Support and review information

Our support and review forms collect the details you choose to share, including issue categories, descriptions, ratings, written reviews, improvement feedback, and whether you grant permission for your review to be quoted.

Device, browser, usage, cookie, referral, and analytics information

Like most websites, we and our service providers may automatically collect standard browser and device information, IP address, cookie and similar identifiers, referral source, and website analytics about how the site is used.

Gameplay information

The interactive experience may record gameplay progress and your responses in your browser and through its connected services. Landmark arrivals in the game are confirmed manually by the player; the experience does not continuously track your precise physical location unless a feature you actively enable does so.

4. How We Use Information

• Processing and supporting your purchase and access to the experience.
• Providing and maintaining the interactive experience.
• Responding to support requests and feedback.
• Preventing fraud, abuse, and unauthorized use.
• Improving the website, the experience, and our content.
• Maintaining business, accounting, and tax records.
• Complying with legal obligations.

5. Service Providers and Disclosures

We use service providers that process information on our behalf. These include:

• Stripe — processes checkout and payment information.
• Our website and CRM platform provider — hosts the website, customer relationship tools, and connected support and review forms.
• Website hosting and analytics providers.

These providers process information as necessary to deliver their services and under their own terms. We do not sell your personal information. We may disclose information to service providers acting on our behalf, and to authorities when legally required or to protect rights, safety, or property.

6. Payment Information

Complete payment-card information is processed by Stripe. El Pirata does not directly receive or store your full card number. Stripe’s handling of payment data is governed by Stripe’s own terms and privacy policy.

7. Cookies and Analytics

We and our service providers may use cookies and similar technologies for analytics and site functionality. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

8. Data Retention

We keep personal information for as long as is reasonably necessary for the purposes described in this policy, including to provide support, maintain business and accounting records, protect security, and meet legal obligations. When information is no longer needed for these purposes, we take reasonable steps to remove it or de-identify it, subject to legal or record-keeping requirements.

9. Security

We take reasonable measures to help protect information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Your Choices and Privacy Rights

You may decline to provide information, though some features may not be available without it. Where applicable, you may request access to, correction of, or deletion of your personal information by contacting support@elpiratapr.com. You can also control cookies through your browser settings.

11. Children’s Privacy

El Pirata is marketed to purchasers capable of entering a binding transaction. We do not knowingly solicit personal information directly from children under 13. Children should use the experience only with a parent or guardian. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. International and United States Visitors

Our services are operated from the United States. If you access them from outside the United States, your information may be transferred to and processed in the United States. Some regions provide specific privacy rights; where applicable, you may contact us to exercise those rights.

13. Links to Third-Party Services

Our website and experience link to or rely on third-party services, including Stripe and our website and CRM platform provider. We are not responsible for the privacy practices or content of those services. Review their policies when you use them.

14. Policy Updates

We may update this Privacy Policy from time to time. The effective date above indicates when it was last revised. Continued use of our services after a change means you accept the updated policy.

15. Contact Us

For privacy questions or requests, email support@elpiratapr.com or visit our customer support page.